Update – 3rd December 2021
NOTE: The information in this blog is correct at the time of writing. Please refer to the Ministry of Health NZ website and the Covid19 website for the latest information.
The Situation in New Zealand
New Zealand is operating under the COVID-19 Protection Framework. Auckland, Northland and parts of the North Island between Whanganui and Gisborne are at the Red setting. The rest of New Zealand is at the Orange setting.
Continuity of Our Services
All staff are fully operational. Our Auckland offices are operating within the Framework, observing health guidelines and hosting visitors by appointment only.
All our normal services will be provided in compliance with the COVID-19 Framework.
Our preferred methods of contact remain the same:
Support
For support issues, use the ticket system as normal tickets@abelsoftware.com
For urgent issues, the usual phone numbers will be manned during normal business hours.
ERP Consultants
Your assigned ERP Consultant is available as normal. Site visits are possible by arrangement in compliance with the Covid-19 Framework.
Auckland: Our Auckland consultants are at the Red setting and will provide all services either remotely or in-person in compliance with the COVID-19 Framework.
Other Regions: Our Wellington, Christchurch and Hamilton Consultants are at the Orange setting and will provide services either remotely or in-person in compliance with the COVID-19 Framework.
General Business
For general business, please contact us by email and / or phone as normal.
Backing our Customers and our Community
The COVID-19 situation is unprecedented and will continue to present challenges to our people and to businesses. We continue to monitor the situation and will take any necessary steps to keep our staff and customers safe and to minimise the impact on our services to you.
In the meantime, please feel free to contact us if you have any questions or want to discuss how Abel can help you manage any business issues that arise due to the Pandemic.
Jane Mattsen, Business Manager & Executive Director, Abel Software Limited.