Support

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We are committed to providing you with the best support possible. Once your Abel system has been implemented, our Implementation and Consulting teams will work with your staff to help you get the most out of Abel, providing both Technical Support for your day-to-day operations and business consulting as your business grows and changes.

Product Support

When you choose Abel for your business you are choosing a product that has been developed and improved by the same software engineers who continue to innovate Abel today. If you have a question about your Abel system, or have a new requirement, please lodge a support request with our Support Center in the first instance.

Our Support Center is staffed by our experienced ERP support consultants who are backed by our software engineers. Whatever the question or problem, we have the expertise to help you.

To lodge a support request with our Support Center, please email your request to
Email: tickets@abelsoftware.com
Or phone our Support Center on: +64 9 526-5210

Product Upgrades

All Abel customers have access to our enhancements and software releases under the terms of our License Agreement. When a new Abel version is released, your ERP Consultant will contact you to arrange for installation and configuration of any new features you may wish to adopt. We encourage you to stay up to date with the latest releases, and to make the most of any new features and enhancements that will help your business.

As your business grows and changes you may wish to expand your use of Abel. Our ERP consultants are here to help map your business processes and to configure new Abel functionality for you. Where possible we provide you with the same consulting team that undertook your implementation, giving you the assurance of an ongoing partnership with an expert team who really understands your business.

Accounting Services

Abel’s Accounting Services team can help you with your in-house financial tasks. We help businesses with: regular accounting support, cover for absent staff, improving financial operating procedures or implementing new business management systems.

Our team provides services that complement your in-house team, suit your needs, and streamline your processes. With our Accounting team on board, you can focus on marketing, sales and running your business while we manage your financial compliance tasks.

We can work on-site or remotely, on a regular part-time basis, on a temporary basis to cover for staff who are away, or to help you implement a new system.

Our Services Cover:

GST
Accounts Payable
Accounts Receivable
Credit Control
Monthly Reconciliations
Financial Reporting

We are experts in Abel® Financials and Xero™. We’re also accredited Xero™ trainers.

If you would like to learn more about Abel’s Accounting Services, please contact us.

What our customers say:

Chris Bowman

Chief Executive - Cosana

"“Without a doubt, we know Abel has all the flexibility and functionality we need to grow and succeed, as well as the support and innovation we might need along the way. The rest is up to us.” "
Gavin Thwaites

Chief Executive Officer - Dairy Technology Services

"We couldn’t be happier with Abel,” he says. “Automating our processes has made us so much more efficient. We have fewer people working on manual tasks, we’ve cut costs and we now have the traceability and visibility we needed across our business. That’s making it easier for the whole organization to succeed."
NZ Drinks

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"For NZ Drinks, automation was a great decision, and Abel’s robustness and flexibility provides us with a great foundation for growth, if we wanted to quadruple our business tomorrow, we wouldn’t have to change anything."
Disc Brakes Australia

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"Once you configure Abel to suit your business processes, it just delivers. You get a system that can handle a very high level of complexity which would cost a lot more if you went anywhere else. I hate to think where we might have been today without Abel."
Cory Nielson

Director of Information Technology - Alsco

"Abel spent time getting to know how our business works and how to make us better. Our accountants are all amazingly surprised how much the new system has simplified their lives. We’ve already reduced the time for closing our monthly reports from nine or ten business days to four."

View Our Case Studies

Latest Abel News

External Manufacturing with Abel

April 22, 2024

External Manufactures are one of Abel’s six core manufacturing processes. External Manufacturing means an external company manufactures goods on your behalf or performs a step in your manufacturing process e.g. specialist coating or cutting. External Manufactures can consume stock that… Read more »

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Our support center is staffed by our experienced consultants, who are backed by our software engineers.